PRIVACY POLICY

Introduction

This Privacy Policy outlines the practices of Ambrossia Bar & Restaurant(“we”, “our”, “the Company”) regarding the collection, use, and protection of information from users who access our website at https://AmbrossiaPH.com (the “Site”) or otherwise share personal information with us (collectively, “Users”).

By using our Site, submitting forms, joining waitlists, making reservations, or communicating with us, you agree to the collection, use, storage, and disclosure of your Personal Information as described in this Privacy Policy.

Grounds for Data Collection

We collect and process Personal Information on the following legal bases:

  • Contractual necessity: to process and manage reservations, private event inquiries, waitlists, and related services.
  • Legitimate interests: to operate, maintain, and improve our Site and services, ensure security, and understand how guests use our offerings.
  • Legal obligations: to comply with applicable laws, regulations, and recordkeeping requirements.
  • Consent: when you voluntarily provide information for marketing communications (email or SMS), newsletters, or other optional services.

Information We Collect

We collect two categories of information from Users: Non-Personal Information and Personal Information.

1. Non-Personal Information

Non-Personal Information is un-identified and non-identifiable information that may be made available or gathered via your use of the Site. We are not aware of the identity of the User from which Non-Personal Information is collected.

Non-Personal Information may include:

  • Browser type and version
  • Operating system and language preferences
  • Access times and dates
  • Pages viewed, clicks, and on-site actions
  • Referring URL and general usage patterns

We use this information to operate and improve the functionality and performance of our Site.

2. Personal Information

Personal Information is individually identifiable information that identifies, or can reasonably identify, an individual. This may include:

a. Device Information

  • IP address
  • Approximate geolocation data
  • Unique device identifiers (such as MAC address and/or UUID)
  • Information relating to your activity through the Site

b. Reservation & Booking Information

When you make a reservation, join a waitlist, or manage a booking through our Site or our third-party booking provider, we may collect:

  • Full name
  • Email address
  • Mobile or telephone number
  • Party size
  • Reservation date and time
  • Special requests, dietary notes, or seating preferences
  • Occasion details (e.g., birthday, anniversary, business event), if provided

We use SevenRooms as a third-party booking solutions provider. When you use the SevenRooms booking platform via our Site, your use of that platform is governed by SevenRooms’ own proprietary Privacy Policy and Terms & Conditions. We encourage you to review those policies when making a reservation through SevenRooms.

c. Contact, Inquiry & Private Event Information

When you contact us through our Site (including private event or general inquiry forms), we may collect:

  • Name
  • Email address
  • Phone number
  • Event or inquiry details and any additional information you choose to provide

d. Marketing & Communication Preferences

When you opt in to receive marketing communications (including newsletters, promotional emails, or SMS messages), we may collect:

  • Email address
  • Mobile or telephone number
  • Any stated preferences for communications

e. Other Information

We may collect additional information you choose to provide, such as feedback, survey responses, or information shared during communications with our team.

How We Receive Information About You

We may receive Personal Information from you in several ways, including:

  • When you voluntarily provide details through forms on our Site.
  • When you make or modify a reservation, join a waitlist, or manage booking details.
  • When you subscribe to our email or SMS communications.
  • When you contact us via email, phone, or other communication channels.
  • From third-party providers (such as SevenRooms and analytics vendors) that support our services.

How We Use the Information We Collect

We do not rent, sell, or share Users’ Personal Information with third parties except as described in this Privacy Policy.

We may use Personal Information for the following purposes:

  • To process and manage reservations, waitlists, and private event inquiries.
  • To send booking confirmations, reminders, cancellations, and updates via email and/or SMS.
  • To respond to contact requests and provide customer support.
  • To send you service-related communications and important announcements.
  • To send marketing communications (email or SMS) when you have opted in.
  • To personalize and improve our Site, services, and guest experience.
  • To conduct analytics, diagnostics, and research to maintain and enhance performance.
  • To comply with legal obligations and protect our rights and interests.

Sharing Information with Third Parties

In addition to the uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies, and subcontractors, including:

  • Website hosting and maintenance providers.
  • Email and SMS communication platforms.
  • Analytics and performance monitoring services (e.g., Google Analytics).
  • Our reservation and guest management provider, SevenRooms.
  • Payment processors, where applicable.

These third parties may be located in different jurisdictions around the world. We require them to process such information in accordance with this Privacy Policy and applicable law.

We may also disclose information if we have a good faith belief that such disclosure is helpful or reasonably necessary to:

  • Comply with any applicable law, regulation, legal process, or governmental request.
  • Enforce our policies, including investigations of potential violations.
  • Investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud, or security issues.
  • Establish or exercise our rights or defend against legal claims.
  • Prevent harm to the rights, property, or safety of us, our Users, or any third party.
  • Collaborate with law enforcement agencies when necessary.

User Rights

Depending on your jurisdiction, you may have certain rights regarding your Personal Information, including:

  • Right to access the Personal Information we hold about you.
  • Right to receive a copy of Personal Information you have provided to us.
  • Right to request correction or rectification of inaccurate or incomplete data.
  • Right to request deletion of your Personal Information, subject to legal obligations.
  • Right to object to, or request restriction of, certain processing activities.
  • Right to withdraw consent where processing is based on your consent.
  • Right to lodge a complaint with a relevant supervisory authority.

To exercise any of these rights or to request more information, please contact us at:
contact@ambrossiaph.com

Please note that these rights may be subject to certain conditions and legal requirements, and we may need to verify your identity before processing your request.

Data Retention

We will retain your Personal Information for as long as necessary to provide our services and as required to comply with our legal obligations, resolve disputes, and enforce our policies.

Retention periods are determined based on the type of information collected and the purpose for which it is used, as well as any applicable legal requirements. We may rectify, update, or remove incomplete or inaccurate information at any time at our sole discretion.

Cookies and Tracking Technologies

We and our trusted partners use cookies and similar technologies in our services, including when you visit our Site or access our services.

A “cookie” is a small text file that a website stores on your device to enable key features and functionality. Cookies help you navigate between pages efficiently, remember your preferences, and generally improve your browsing experience.

The Site may use the following types of cookies:

  • Session cookies: stored temporarily during a browsing session and deleted when you close your browser, allowing normal use of the Site.
  • Persistent cookies: remain on your device for a set period and are used to remember your preferences and recognize you on future visits.
  • Third-party cookies: set by other online services (such as analytics providers or embedded content providers) to monitor and analyze web traffic or support service delivery.

Cookies themselves do not typically contain information that personally identifies you, but Personal Information that we store about you may be linked to the information stored in and obtained from cookies.

You can remove or disable cookies via your browser or device settings. However, disabling cookies may limit some features of our Site and affect your browsing experience.

We may also use tools such as Google Analytics to collect information about your use of the Site. This information is used to improve our Site and services. Google’s ability to use and share information collected through Google Analytics is governed by Google’s own policies.

Third-Party Collection of Information

Our policy only addresses the use and disclosure of information that we collect from you. If you disclose your information to other parties or sites across the internet, different rules may apply to their use or disclosure of the information you provide.

This includes, without limitation, the use of SevenRooms for reservations and guest management. When you use SevenRooms’ booking platform, your information is handled according to their own Privacy Policy and Terms & Conditions, which we do not control.

We encourage you to review the privacy policies and terms of any third-party service or website you interact with.

How We Safeguard Your Information

We take great care in implementing and maintaining the security of the Site and your information. We employ industry-standard procedures and security measures designed to protect Personal Information against unauthorized access, loss, misuse, alteration, or destruction.

While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security and are not responsible for the acts of those who gain unauthorized access or misuse the Site.

Transfer of Data Outside the EEA

Some data recipients may be located outside the European Economic Area (EEA). In such cases, we will transfer data only to such countries as approved by the European Commission as providing an adequate level of data protection, or we will enter into legal agreements ensuring an adequate level of data protection.

Advertisement and Marketing

We may use third-party advertising or marketing tools to serve or track advertisements and promotional content related to our services.

We may use your Personal Information, such as your name, email address, or telephone number, to send you promotional materials that we believe may be of interest to you, provided you have consented to receive such communications.

You may opt out of marketing communications at any time by using the unsubscribe link in email messages or by following the instructions in SMS messages. Even if you opt out of marketing communications, we may still send you important service-related messages (such as reservation confirmations or operational notices).

Corporate Transactions

In the event of a corporate transaction, such as a sale of a substantial part of our business, merger, consolidation, or asset sale, we may share or transfer Personal Information to the acquiring company. The transferee will assume the rights and obligations described in this Privacy Policy.

Minors

Our Site and services are not intended for children. We do not knowingly collect Personal Information from minors without appropriate parental or guardian consent, where required by law.

If a parent or guardian becomes aware that their child has provided us with Personal Information without consent, they should contact us at contact@ambrossiaph.com. We will take steps to delete any such information.

Updates or Amendments to this Privacy Policy

We reserve the right to amend or update this Privacy Policy from time to time. Material changes will become effective immediately upon posting the revised Privacy Policy on the Site. The “Last Modified” date at the top of this page will show the most recent update.

Your continued use of the Site after any such changes constitutes your acknowledgment of the updated Privacy Policy and your agreement to be bound by its terms.

How to Contact Us

If you have any questions about the Site, this Privacy Policy, or the information we collect and how we use it, you may contact us at:

Ambrossia Bar & Restaurant
2nd Floor, Tomas Morato Plaza
Diliman, Quezon City, Metro Manila
Email: contact@ambrossiaph.com



Last Modified: December 1, 2025